Welcome to the RockTek online store operated by RockTek Technology Co., Ltd. (“RockTek” or “we”). By using this website, registering as a member, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
| Scope
- These Terms & Conditions apply to your use of our online store, including product browsing, membership services, ordering, payment, delivery, and after-sales services.
- We may update these Terms & Conditions from time to time in accordance with our business needs and applicable laws. Any updates will be posted on this website.
| Membership Account
- You must provide accurate, complete, and valid information when registering as a member.
- You should update your information when necessary to ensure that it remains accurate.
- You are responsible for keeping your account and password secure and for all activities conducted through your account.
- If you suspect unauthorized use of your account, please contact us immediately.
- If you violate these Terms & Conditions or other applicable rules, we may suspend or terminate your membership services in accordance with applicable laws
- You must provide accurate, complete, and valid information when registering as a member.
- You should update your information when necessary to ensure that it remains accurate.
- You are responsible for keeping your account and password secure and for all activities conducted through your account.
- If you suspect unauthorized use of your account, please contact us immediately.
- If you violate these Terms & Conditions or other applicable rules, we may suspend or terminate your membership services in accordance with applicable laws
| Product Information and Pricing
- We make every effort to ensure that product names, specifications, images, prices, and other information are accurate.
- Product images may vary slightly in color due to differences in screen settings. The actual product received shall prevail.
- Product prices and promotions are based on the information displayed on the website at the time of purchase.
- In the event of pricing errors, system errors, or other obvious discrepancies, we may notify you and handle the matter in accordance with applicable laws.
- Product availability and sales status are subject to the information displayed on the website.
- We make every effort to ensure that product names, specifications, images, prices, and other information are accurate.
- Product images may vary slightly in color due to differences in screen settings. The actual product received shall prevail.
- Product prices and promotions are based on the information displayed on the website at the time of purchase.
- In the event of pricing errors, system errors, or other obvious discrepancies, we may notify you and handle the matter in accordance with applicable laws.
- Product availability and sales status are subject to the information displayed on the website.
| Orders and Contract Formation
- After you complete the ordering process, we will provide you with the relevant order information.
- Submitting an order does not automatically constitute a sales contract. The transaction will be confirmed in accordance with our order confirmation process and applicable laws.
- If an order cannot be fulfilled due to product unavailability, pricing errors, system errors, or other reasons, we may cancel or adjust the order and notify you when necessary.
- If payment has already been made for a canceled order, we will issue a refund through the original payment method or another appropriate method.
- After you complete the ordering process, we will provide you with the relevant order information.
- Submitting an order does not automatically constitute a sales contract. The transaction will be confirmed in accordance with our order confirmation process and applicable laws.
- If an order cannot be fulfilled due to product unavailability, pricing errors, system errors, or other reasons, we may cancel or adjust the order and notify you when necessary.
- If payment has already been made for a canceled order, we will issue a refund through the original payment method or another appropriate method.
| Payment
- Available payment methods are those displayed on the checkout page.
- When you use a credit card or other third-party payment service, your payment information will be processed by the relevant payment service provider in accordance with its terms of service and privacy policy.
- If a payment fails, authorization is declined, or other payment issues prevent the transaction from being completed, we may suspend processing of the order.
- The final payment amount is based on the amount displayed when the order is confirmed.
- Available payment methods are those displayed on the checkout page.
- When you use a credit card or other third-party payment service, your payment information will be processed by the relevant payment service provider in accordance with its terms of service and privacy policy.
- If a payment fails, authorization is declined, or other payment issues prevent the transaction from being completed, we may suspend processing of the order.
- The final payment amount is based on the amount displayed when the order is confirmed.
| Delivery
- Available delivery methods and related fees are shown on the checkout page.
- Delivery times may vary depending on product availability, order processing, and logistics operations.
- If delivery is delayed due to weather, traffic, logistics operations, force majeure, or other circumstances beyond our reasonable control, we will make reasonable efforts to assist with the matter.
- Please check the product condition and quantity upon delivery. If you notice any visible damage or missing items, please contact us as soon as possible.
- Available delivery methods and related fees are shown on the checkout page.
- Delivery times may vary depending on product availability, order processing, and logistics operations.
- If delivery is delayed due to weather, traffic, logistics operations, force majeure, or other circumstances beyond our reasonable control, we will make reasonable efforts to assist with the matter.
- Please check the product condition and quantity upon delivery. If you notice any visible damage or missing items, please contact us as soon as possible.
| Returns and Refunds
- All online purchases are subject to applicable consumer protection laws and regulations of Taiwan.
- Unless otherwise excluded by applicable law, consumers may exercise their right to cancel the contract within seven days after receiving the product, without giving a reason or bearing return shipping costs.
- Products or services that are legally exempt from the seven-day cancellation right will be clearly stated on the relevant product page or purchase information.
- Returns must be processed in accordance with applicable laws and our return procedures.
- Refund methods and processing times depend on the original payment method, bank, or payment service provider.
- If a product is defective, incorrectly shipped, or otherwise subject to circumstances attributable to us, we will provide an appropriate return, replacement, or other remedy in accordance with applicable laws.
- All online purchases are subject to applicable consumer protection laws and regulations of Taiwan.
- Unless otherwise excluded by applicable law, consumers may exercise their right to cancel the contract within seven days after receiving the product, without giving a reason or bearing return shipping costs.
- Products or services that are legally exempt from the seven-day cancellation right will be clearly stated on the relevant product page or purchase information.
- Returns must be processed in accordance with applicable laws and our return procedures.
- Refund methods and processing times depend on the original payment method, bank, or payment service provider.
- If a product is defective, incorrectly shipped, or otherwise subject to circumstances attributable to us, we will provide an appropriate return, replacement, or other remedy in accordance with applicable laws.
| Product Warranty and After-Sales Service
- The warranty period and coverage are subject to the warranty terms for each product or our applicable warranty policy.
- If a product malfunctions during the warranty period due to non-human factors, please contact us. We will provide inspection, repair, replacement, or other appropriate services depending on the condition of the product.
- Free warranty service does not apply to damage caused by misuse, improper handling, unauthorized disassembly or modification, or other human factors.
- For products outside the warranty period, we may provide paid repair services depending on the circumstances. Any applicable fees will be communicated in advance.
- For warranty or after-sales service, please contact us at +886-4-7629935
- The warranty period and coverage are subject to the warranty terms for each product or our applicable warranty policy.
- If a product malfunctions during the warranty period due to non-human factors, please contact us. We will provide inspection, repair, replacement, or other appropriate services depending on the condition of the product.
- Free warranty service does not apply to damage caused by misuse, improper handling, unauthorized disassembly or modification, or other human factors.
- For products outside the warranty period, we may provide paid repair services depending on the circumstances. Any applicable fees will be communicated in advance.
- For warranty or after-sales service, please contact us at +886-4-7629935